Return and Refund Policy

Return and Refund Policy

At Novedor, we are committed to ensuring a smooth shopping experience. If you are not satisfied with your purchase, please review our Return and Refund Policy below.

1. Eligibility for Returns

  • Timeframe: Items are eligible for return within 30 days of delivery.
  • Condition: Products must be unused, in their original packaging, and in the same condition as when received.
  • Proof of Purchase: A valid receipt or order confirmation is required.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Personalized or customized products.
  • Items marked as "Final Sale" or clearance products.
  • Products that show signs of wear, damage, or alterations.

3. Return Process

  1. Initiating a Return:

    • Contact us at info@novedor.com to request a return.
    • Include your order number, product details, and the reason for the return.

  2. Approval:

    • Once your return is approved, we will provide instructions and the return address.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the item was defective or incorrect.
    • Use a trackable shipping method to ensure safe delivery.

4. Refunds

  • Inspection: After receiving the returned product, we will inspect it to ensure it meets return eligibility.
  • Processing Time: Refunds are typically processed within 7-10 business days of inspection approval.
  • Refund Method: Refunds will be issued to the original payment method. Processing times may vary based on your payment provider.

5. Exchanges

  • Exchanges are subject to the availability of the desired item.
  • If the requested item is unavailable, we will offer a refund or store credit.

6. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
  • Provide photos of the product and packaging to help us resolve the issue quickly.

7. Late or Missing Refunds

  • If you haven’t received a refund after the stated processing time, first check with your bank or credit card provider.
  • If the issue persists, contact us at info@novedor.com for further assistance.

8. Contact Information

For any questions or assistance regarding returns and refunds, please contact:

  • Email: info@novedor.com
  • Phone: +91 976 080 4634